At SwamiAgro, we take pride in delivering fresh agrovegetables directly from farms to your door. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns
Fresh Produce: Due to the perishable nature of vegetables, returns must be requested within 24 hours of delivery if the product is damaged, spoiled, or not as described.
NonPerishable Items: For packaged or nonperishable agro products, you may request a return or exchange within 3 days of delivery with a valid receipt.
Condition: Items must be returned in their original packaging, unconsumed, and accompanied by any labels, documentation, or promotional items included with the order.

2. Refunds
Full Refunds: Approved refunds will be processed to your original payment method within 7–10 business days.
Partial Refunds: May be granted if:
Products show signs of partial use.
Items are not in their original condition or missing parts for reasons not due to our error.
Shipping Charges: Refunds exclude delivery charges unless the return is due to our error (e.g., wrong item or damaged goods).

3. Exchanges
If you receive a damaged or incorrect item, we will gladly replace it with the correct product at no additional cost.
Exchanges must be requested within 24 hours of delivery for fresh produce and 3 days for nonperishable items.

4. Return Procedure
To initiate a return or refund:
Contact our customer service team at support@swamiagro.com within the eligible timeframe.
Provide your order number, details of the issue, and photos (if applicable).
Our team will review your request and provide instructions for returning the product.

5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company, as posting times may vary.
Contact your bank, as processing delays can occur.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at support@swamiagro.com.

6. Important Notes
Quality Check: Please inspect your order upon delivery. Claims for damaged or spoiled produce must be made immediately.
Time Limits: Requests made after the stated periods (24 hours for fresh produce, 3 days for nonperishables) cannot be accepted.
Customer Responsibility: Ensure proper storage of vegetables after delivery; we cannot accept returns for spoilage due to improper handling.

7. Contact Us
For questions about this Refund & Return Policy, please contact:
Email: swamiagro00@gmail.com
Phone: 9511862231
Address: Maharashtra, India